Privacy Notice
Silverfern Ventures Pty. Ltd. Privacy Notice:
iOS & Google Play Store App
1. Scope of this Notice
This Privacy Notice explains how Silverfern Ventures Pty. Ltd. (“we,” “us,” “our”) collects, uses, and shares personal data when you:
- use Gains (“the App”) as a customer or user;
- interact with us on social media; or
- interact with us as a business contact.
This Notice does not apply to:
- our own employees, contractors, or job applicants;
- information that doesn't identify or relate to a specific person; or
- other websites or services we link to but don't control. Check their own privacy notices separately.
2. Who is responsible for your data
Silverfern Ventures Pty. Ltd. (ACN: 693101754) headquartered in Victoria, Australia, is the entity responsible for deciding how and why your personal data is processed through the App.
Contact us with questions at silverfernventuresptyltd@gmail.com.
3. What we collect
We collect the following categories of personal data.
- Account information: [e.g. name, email, date of birth] — required to create an account.
- Technical and usage information: any device type, log data, usage information and how you interact with the Platform, collected automatically.
- Payment information: All purchases are processed directly through the Apple App Store and/or Google Play billing systems. We do not receive, see, or store any payment or card details. Payment is handled entirely by Apple and Google under their own privacy and payment terms.
- Communications: anything you send us directly (e.g. support requests, emails etc.).
- Voluntary information: anything you choose to type into free-text fields (e.g. reviews, feedback, surveys etc.).
4. Why we use your data
We use personal data to:
- create and secure your account, and provide the features you sign up for;
- respond to your questions and provide support;
- maintain and improve the Platform, including basic usage analytics;
- fulfil our service of providing workout and recovery estimates and guides based on your specific physical attributes, experience, goals and daily alterations;
- meet legal obligations (e.g., confirming you meet the minimum age to use the Platform); and
- detect and prevent fraud, abuse, or security incidents.
We only use data for purposes beyond this list if we tell you first and, where required, get your consent.
5. Legal bases
Where required, we rely on one of the following legal bases to process your data:
- Contract — to provide the service you signed up for.
- Legal obligation — e.g., age verification.
- Legitimate interests — e.g., basic product analytics and security, balanced against your rights.
- Consent — e.g., for marketing emails or any sensitive data category.
You can withdraw consent at any time; this won't affect processing that already happened.
6. Security and retention
Security: We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:
- Restricting internal access to production data to personnel who require it to perform their role, on a need-to-know basis
- Relying on the security infrastructure provided by our service providers, including Apple Inc. (for data processed through the App Store, iCloud, or related Apple frameworks) and Supabase (for in-app data storage), both of which maintain their own industry-standard security measures, encryption, and compliance certifications
Retention: We keep personal data only as long as needed for the purposes it was collected for — generally, for as long as your account stays open, plus a reasonable period afterward for legal, accounting, or dispute-resolution reasons.
7. Where your data is stored
Your data is stored and processed via Supabase, with our primary database being based in Oceania (Sydney, Australia).
Some data may also be processed by third-party service providers located outside Australia, including Apple Inc. (United States) for App Store transactions and account services, and analytics/crash reporting/email providers for quality, maintenance and business development purposes.
Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, including relying on these providers' own compliance frameworks and contractual data protection commitments (such as Apple's Data Processing Agreement and Supabase's Data Processing Agreement).
9. Your rights
Subject to your local law, you may have the right to:
- ask what data we hold about you and why (“access”);
- ask us to correct inaccurate data;
- ask us to delete your data;
- object to certain processing, including direct marketing;
- ask us to restrict processing while a dispute is resolved;
- request a portable copy of your data; and
- withdraw consent at any time, where consent is the basis for processing.
To exercise any of these, contact us at silverfernventuresptyltd@gmail.com. We may ask you to verify your identity first. You can also complain to your local data protection regulator [— e.g., the OAIC in Australia] if you're not satisfied with our response.
10. Links to other sites
The Platform may link to third-party websites we don't control. We're not responsible for their content or privacy practices — check their own policies.
11. Changes to this Notice
We may update this Notice from time to time. Updates take effect once posted within the app. We encourage you to review this Notice periodically. Your continued use of the App after changes take effect constitutes acceptance of the updated Notice.
12. Contact us
Questions, feedback, or rights requests: silverfernventuresptyltd@gmail.com.
13. Health related information.
We collect health-related information (e.g. height, weight, workout data etc.) when you choose to enter it. This is sensitive data under most data protection laws, so:
- providing it is always optional, though some core features (e.g. weight estimates and workout recommendations) won't work without it;
- we ask for your explicit consent where required by law, and you can withdraw it any time;
- we don't infer additional health information beyond what you've told us, or beyond providing workout estimates based on your provided information.
14. Referral Program
If you refer someone or are referred, we may connect that relationship (e.g., to apply a referral bonus) and let the referrer know their friend joined.
15. Marketing.
We may work with various advertising/analytics partners throughout the course of conducting our business. Depending on how data flows to them, this may count as a “sale” or “share” under US state privacy laws (like the CCPA), even though no money changes hands. If this applies to you and on the App onboarding you agreed to receive marketing communications: navigate to in-App settings page and toggle the off button for “I consent to receive marketing materials”.
Australia
For the purposes of the Privacy Act 1988 (Cth), contact our privacy officer at silverfernventuresptyltd@gmail.com.
Silverfern Ventures Pty. Ltd. is currently a small business with annual turnover under AUD 3 million. While the Privacy Act's small business exemption may currently apply to some of our activities, we have chosen to handle personal information in line with the Australian Privacy Principles as a matter of practice, and this Notice reflects that approach regardless of exemption status.
Canada
We only collect, use, and disclose your data as needed to operate the Platform, deliver services under our terms, and run our business, or as otherwise permitted or required by law in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Using the Platform means you agree to this Notice.
US State Privacy Laws
If you're a resident of a state with a comprehensive privacy law, you may additionally have the right to:
- opt out of any “sale” or “share” of your data — see the Marketing module above;
- opt back in at any time;
- (California only) limit our use of sensitive personal data, if we collect any;
- request details on the categories of data collected, sources, purposes, and third parties it's shared with (available up to twice a year under the CCPA); and
- appoint an authorised agent to submit requests on your behalf, subject to identity verification.
We'll respond to verified requests within 30 days (or explain if we need more time), and we won't discriminate against you for exercising these rights — no denying service, charging different prices, or reducing quality because you did.
European Economic Area / United Kingdom
If you are located in the EEA or UK, you have rights under the GDPR / UK GDPR, including the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. Our lawful basis for processing is user consent and our use being for legitimate interests only. As your data is stored in Australia, we rely on Standard Contractual Clauses and other standard transfer mechanisms to ensure it receives equivalent protection. To exercise your rights, contact silverfernventuresptyltd@gmail.com.
Other Jurisdictions
If you are located in a jurisdiction not specifically addressed above, we handle your personal information in line with the general principles described throughout this Notice — collecting only what's needed, using it for the purposes stated, and taking reasonable steps to keep it secure. Local law may give you additional rights beyond those described here; where it does, we will honour legally valid requests to access, correct, or delete your personal information. To exercise any such rights, contact us at silverfernventuresptyltd@gmail.com.